AUTHORIZED SAP C_C4H56I_34 EXAM DUMPS, C_C4H56I_34 DUMPS DISCOUNT

Authorized SAP C_C4H56I_34 Exam Dumps, C_C4H56I_34 Dumps Discount

Authorized SAP C_C4H56I_34 Exam Dumps, C_C4H56I_34 Dumps Discount

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SAP C_C4H56I_34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 2
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 3
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 4
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 5
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 6
  • Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q40-Q45):

NEW QUESTION # 40
What is one of the main uses for warranty management in SAP Service Cloud Version 2?

  • A. The system can be set up so that certain service levels are not covered.
  • B. The warranty is assigned to a registered product.
  • C. Routing rules can be applied to warranties.
  • D. The warranty is assigned to a contract.

Answer: B


NEW QUESTION # 41
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

  • A. Set up knowledge base articles in SAP Service Cloud Version 2.
  • B. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.
  • C. Obtain API token credentials from the knowledge base provider.
  • D. Configure the relevant integration flow.

Answer: B,D

Explanation:
To enable knowledge base access:
* Configure integration flow (A): Establish connectivity between SAP Service Cloud and the knowledge base system (e.g., SAP Knowledge Base).
* Maintain provider settings (C): Define endpoints, authentication, and search parameters in SAP Service Cloud.
* API tokens (B) are part of provider-specific configurations but not standalone steps.
* Articles (D) are maintained in the external knowledge base, not directly in Service Cloud.
References:
* SAP Help Portal: Knowledge Base Integration
* SAP Documentation: Configuring Knowledge Base Providers


NEW QUESTION # 42
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

  • A. Restricted
  • B. Full access
  • C. Define specific restriction
  • D. No access
  • E. Unrestricted

Answer: A,C,E

Explanation:
Access restriction types are used to define the level of access that a business role has for a business service.
There are three access restriction types available in SAP Service Cloud Version 2:
Unrestricted: This means that the business role has full access to all the data related to the business service, regardless of the ownership or the organizational unit.
Define specific restriction: This means that the business role has access to the data related to the business service based on certain criteria, such as the employee responsible, the territory, the account team, or the service organization. You can define the specific restriction rules for each business service in the business role details.
Restricted: This means that the business role has no access to the data related to the business service.
The business service is not visible or editable for the business role. References = Set Up Guide for SAP Service Cloud Version 2, page 10; Solution Guide for SAP Service Cloud Version 2, page 11


NEW QUESTION # 43
Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Live activity configuration
  • B. Templates
  • C. Initial user
  • D. Agent Desktop

Answer: A,D

Explanation:
Activable services in SAP Service Cloud include:
* Agent Desktop (B): The primary interface for agents to manage cases, communications, and customer data.
* Live Activity Configuration (A): Enables real-time customer interaction features (e.g., chat, co- browsing).
Why other options are incorrect:
* C. Initial User: Part of system setup, not a "service."
* D. Templates: Predefined configurations, not activable services.
References:
* SAP Service Cloud Administration Guide: "Activating Standard Services".
* SAP Launchpad: "Service Activation for Agent Desktop and Live Features."


NEW QUESTION # 44
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

  • A. Employee
  • B. Account
  • C. Product
  • D. Account hierarchy

Answer: B

Explanation:
According to the SAP Service Cloud Version 2 documents and learning resources, the master data that is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2 is Account. Account is a master data object that represents a business partner, such as a customer, a competitor, or a supplier, in SAP Service Cloud Version 2. Account can be replicated from SAP S/4HANA to SAP Service Cloud Version
2, and vice versa, using the integration package SAP Sales Cloud and SAP Service Cloud Version 2 Integration for Master Data with SAP S/4HANA or SAP S/4HANA Cloud. The integration package uses the OData service API_BUSINESS_PARTNER to exchange account data between the two systems.


NEW QUESTION # 45
......

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